Warranty Information | gpenstore.com

Gpen Store Limited Warranty

At Gpen Store, we stand behind the Grenco Science products we sell and warranty their electronic components against manufacturer defects. This page outlines the terms and coverage of our Limited Warranty program.

1-Year Limited Warranty (Grenco Science Products)

This program covers:

  • G Pen Elite Vaporizer™
  • G Pen Pro Vaporizer™
  • G Pen Connect Vaporizer™
  • G Pen Roam Vaporizer™

This also covers all special edition or Artist Series versions of these Products.

2-Year Limited Warranty (Grenco Science Products)

This program covers:

  • G Pen Dash Vaporizer™
  • G Pen Micro+ Vaporizer™
  • G Pen Hyer Vaporizer™
  • G Pen Dash+ Vaporizer™
  • G Pen Elite II Vaporizer™

This also covers all special edition or Artist Series versions of these Products.

Limited Warranty Terms

A **valid proof of purchase from gpenstore.com** is required for all warranty claims, showing the date and location of purchase. Your gpenstore.com order number will serve as this proof.

How to Obtain Warranty Support from Gpen Store:

For warranty assistance with products purchased from Gpen Store, please contact us:

You can expect a reply within **2-3 business days** from one of our representatives. We will verify your purchase and may request evidence of the issue (e.g., via video submissions, at the discretion of Gpen Store). Once verified, a representative will reach back to resolve your case. Please allow **7-10 business days** for processing after initial contact.

Warranty Exclusions

Please note that this Limited Warranty **does NOT apply to** the following:

  • **Consumable parts:** Mouthpieces, airflow strips, tanks, or coils. These parts wear down with normal use and require periodic replacement.
  • **Physical damage:** Any damage to the device itself.
  • **Wear and tear:** Deterioration from regular use.
  • **Charging components:** Physical damage to charging cords or ports.
  • **Battery degradation:** Natural degradation to battery life over time.
  • **Glass components:** Unless damaged during the initial delivery of your order from gpenstore.com.
  • **Water damage.**
  • **Cosmetic damage:** Or any damage resulting from normal cleaning or misuse.
  • **Counterfeit items:** Gpen Store only sells genuine Grenco Science products. We caution consumers that Grenco Science goods purchased on unauthorized sites such as eBay, Amazon, Bonanza, Alibaba, and Rakuten are often found to be counterfeit goods and are not covered by any warranty from Gpen Store or Grenco Science.
  • **Lost or stolen items or parts.**
  • **International limitations:** Warranty is limited to locations where direct-to-consumer shipments are legally possible by Gpen Store.
  • **Merchandise:** All merchandise sales are final and not covered by this warranty.
  • **Unauthorized modifications or misuse:** Any modification or change of the Product by the consumer or any other party may void this limited warranty. Damage due to accidents, misuse, negligence, improper use, unintended use, storage, or transport is not covered. Damage due to exposure to the elements or chemicals is also not covered.

Remedies

Gpen Store's obligations under this limited warranty are solely limited to assisting with the **repair or replacement**, at our discretion in coordination with the manufacturer, of Products purchased from gpenstore.com which are determined to be in compliance with this limited warranty. **Unauthorized shipment or shipment contrary to Gpen Store's instructions will void this limited warranty.** Gpen Store will solely determine the final disposition of any warranty claim.

Need Further Assistance?

If you have questions about your warranty or a product issue, don't hesitate to reach out to our dedicated support team.

Email: sales@gpenstore.com

Phone: +1 (719) 496-1740

We look forward to helping you!